Information for Tenants

This page includes information for current Junction Australia tenants, including Frequently Asked Questions.

What are Tenants’ Rights and Responsibilities? 

All tenants have both rights and responsibilities under the Residential Tenancies Act. Your tenancy agreement reflects these rights and responsibilities. Please refer to your tenancy agreement for details.

If you need assistance understanding your rights and responsibilities as a tenant, please contact your Tenancy Officer. If you are not sure who your Tenancy Officer is or their phone number, call us on (08) 8210 7000 to find out.

You can also read the Tenant Rights Charter and Tenant Code of Conduct which are designed to help you understand these rights and responsibilities in a clear and simple way.

Tenant Rights Charter

The Tenant Rights Charter sets out your rights as a tenant, including rights set out in your tenancy agreement with us.

View the Tenants Right Charter.

Tenant Code of Conduct 

The Tenant Code of Conduct sets out the behaviour we expect from tenants, including responsibilities set out in your tenancy agreement with us.

View the Tenant Code of Conduct.

Handbook for Tenants

Our Tenant Handbook provides useful information for new and current tenants, including looking after your property and communicating with us. Together with you residential tenancy agreement (your 'lease'), the Tenant Handbook assists you to understand your rights and responsibilities, as well as ours, so you can focus on having a happy and successful tenancy.

View the Handbook for Tenants.

Other Information Sources

The South Australian government has a range of information and fact sheets available for community housing tenants. You can visit the SA Gov - Housing website to access these, or contact the Office for Consumer and Business Services on 13 17 82.

Visit the SA Gov - Housing website.

The Tenant Information and Advisory Service (TIAS) is a state-wide service which provides free and independent information, advice and advocacy to help people on low incomes to sustain their tenancies in private rental, community housing or public housing. You can contact them by phoning 1800 060 462 between 9:00 am and 5:00 pm on weekdays. 

Visit the TIAS website.

Frequently Asked Questions