To provide us with your feedback, compliments or complaints, you can either:

• Phone us on (08) 8275 8700 
• Visit us in person at our offices
• Write to us by post addressed to Junction Australia, 168 Greenhill Road, Parkside SA 5063.
• Email us at housing@junctionaustralia.org.au
• Submit your feedback online using the online Feedback Form below.

How will my feedback be handled?

All feedback is brought to the attention of the relevant Manager. If the feedback includes a complaint or suggestion, the relevant Manger will determine the person best placed to assess the issue raised.

• You will be kept informed of the progress of your complaint throughout the process.
• We will provide you with a response in an efficient, fair and timely manner.
• The information you provide will only be used by Junction Australia to assess and resolve your complaint.
• All information provided will remain confidential, subject to any legislative reporting requirements.

View the Housing Compliments and Complaints brochure.

If you wish to appeal a housing-related decision made by Junction Australia, we welcome you to complete an Appeals Form and provide it to us by:

• Phone (08) 8275 8700
• Visiting us in person at our offices
• Writing to us at Junction Australia, 168 Greenhill Road, Parkside SA 5063.
• Email us at housing@junctionaustralia.org.au
• Giving it to your Tenancy Officer

View the Appeals Form.

View the Housing Appeals Information brochure, which includes information about what constitutes an appealable decision, how we will handle your appeal and what you can do if you are not satisfied with our decision on appeal.