Junction welcomes feedback and comments about our services and conduct. You may also wish to appeal a housing-related decision.
To provide us with your feedback, compliments or complaints, you can either:
All feedback is brought to the attention of the relevant Manager. If the feedback includes a complaint or suggestion, the relevant Manger will determine the person best placed to assess the issue raised.
View the Housing Compliments and Complaints brochure.
If you wish to appeal a housing-related decision made by Junction, we welcome you to complete an Appeals Form and provide it to us by:
View the Appeals Form.
View the Housing Appeals Information brochure, which includes information about what constitutes an appealable decision, how we will handle your appeal and what you can do if you are not satisfied with our decision on appeal.