Junction is committed to providing all Clients and/or Stakeholders with the opportunity to comment about the nature of service or contact you have experienced with us.
Please click through to the Feedback Register to submit your Comment, Compliment or Complaint or phone us on 8203 5700.
Feedback may be made in person, by telephone or email. Please provide our staff with your contact details if you require a response.
We place great importance on fostering a culture that encourages employees and others that partner with Junction to speak up and report any conduct they believe to be inappropriate. Safe avenues are available for those who want to raise concerns, whilst also providing the appropriate support. This could be as simple as one of our employees having an informal discussion with their manager, through to using the formal channels we have set up to make speaking up simpler.
Our dedicated Speak Up Online Service is one of those formal channels. This service is available to any individual who is, or has been a director, employee, secondee, contractor, consultant, supplier, service provider (or their employee or subcontractor), volunteers, licensee (or its authorised representative or their employee), broker or auditor of, or working with, Junction. Relatives or dependents of these individuals (or of their spouse) are also eligible to raise concerns through our formal channels. We encourage certain third parties, such as suppliers or service providers, to report concerns they may see in their interactions with Junction and, by the same token, encourage reporting the conduct of these third parties.
Identifying potential problems and risks allows Junction to continue to improve the way it does business and provide the best possible service to our clients.
Sometimes individuals making a report may be concerned about being identified, or any potential repercussions that may come from speaking up. Our Whistleblower Policy is designed to encourage and support individuals to report issues, knowing that it is safe to do so. The Whistleblower Policy provides protections to persons making reports under the policy.
Our Whistleblower Policy defines what type of conduct can be reported. This includes actions which are:
Junction has Whistleblower Protection Officers, whose role is to oversee the protection and wellbeing of whistleblowers.
There are a number of ways our people and others associated with Junction can report any concerns about conduct they believe doesn’t feel right. These include:
Read the Whistleblower Policy.